We use and PayPal for payment processing on GivingGrid.com. It's both safe and secure. 

• Everyone knows PayPal.
• PayPal fees are 2.9% + $.30 per transaction. Certified 501c3 nonprofits can get a reduced rate of 2.2% + $.30 directly through PayPal. GivingGrid cannot help with that.
• All donations go directly into your account, less PayPal fees.
• Funds are typically available within 1-2 days.
• Great for organizations based outside of the U.S. PayPal is available in most countries around the world, so fundraisers can be set-up almost anywhere and donations can be accepted from most countries (and their currencies) throughout the world. Currently, GivingGrids can be set-up using US Dollars, British Pounds, Euros, Canadian Dollars and Australian Dollars.
• At the present time, personal fundraisers are only allowed in the US and Canada.
  
  

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Zero! We don't charge you any fees! 

Most other fundraising websites take 5% - 10% of every donation, in addition to credit card fees. That can add up to between 8% - 13% off the donation! That means if a $100 donation is made, as little as $87 makes it to the fundraiser. When it's for a good cause, we just don't think that's right, so unlike those sites, GivingGrid takes no fees from the fundraiser. Zip! The fundraiser only pays third party credit card fees (roughly 3% which can't be avoided), so on that same $100 donation, they get $97. Big difference!

Be careful of sites that say they take 0% of your donations, but charge a transaction fee, sometimes as high as $.95 cents. Think about it. That's almost 10% of a $10 donation!

So how does GivingGrid pay for its operating expenses? We apply a unique method where the donor is given the opportunity to add a small contribution for us, in addition to their donation. Think of it as a small tip. If they think we're providing a valuable service, they give us a little something. If not, they also have the option to make it zero and give us nothing. Sound fair? 

Simple! The money you raise goes directly into your PayPal or Chase/WePay (no longer available for new users) account. From there it's up to you. GivingGrid never touches the funds. You can set-up the method by which you'd like the money to get to your bank account with each provider.

If you have any questions about getting the money you've already raised, please contact PayPal or Chase/WePay directly. Click the links below to contact them:

PayPal Support

Chase/WePay Support

Chase/WePay Support Page

PayPal Support Page

It could be because you set a "Start Date" in the future. Go to your Settings and check the Start Date. Settings > Additional Settings > Set Start & End Dates. If that's the problem, just adjust it to today if you want it to show now. You should also make sure you not receiving any error messages, due to missing required fields or incorrect input.

If neither of these things are the problem, click contact us and we'll look into it ASAP and get back to you. 

Yes we do! We love personal fundraisers when they're for a good cause, but only in the USA and Canada right now! 

Nope! Any organization or individual can use GivingGrid to raise funds for a good cause, but donations are only tax deductible when made to certified 501c3 nonprofits.

Sure! First, we highly recommend you head over to Fundraising Central. Fundraising Central is our comprehensive guide to marketing and managing your GivingGrid. It's filled with all kinds of advice and techniques for making your campaign successful and hitting your goal.

Fundraising Central

Afterwards, if you still have questions, you can contact us.

Yes for Standard GivingGrids and Wall of Love, but not for Urgent Help! We don't offer it for Urgent Help, because the typical campaign is over in just a few days.

Make sure you're logged in and go to Settings > Additional Settings > Run on Your Website and follow the instructions. Everything is synced, so a donation made on your website updates everywhere else. One thing to note, if you don't allocate enough space, we'll automatically show a very cool widget. Details are in your settings.

Here's an example:

Offline donations can be made on all of our platforms,except for Blaze. Make sure you're logged in and go to Settings > Additional Settings > Manage Offline Donations. We recommend that you do not enter any offline donations until you've had several online donations. That way potential donors won't be confused by the fact that you've raised money, but there aren't any squares taken.

Note: This feature allows you to increase the total amount raised on your campaign, but it does not record any information or input donor information, photos or messages into the squares on the grid.

For Standard GivingGrids
Make sure you're logged in and go to Settings > Fundraising Goal & Grid Type. Next to your goal above the preview grid, click the edit link. Change your goal in the pop-up and click submit.

For Wall of Love
If you have a goal (it's optional), just go to General Settings, change it and click save.

For Urgent Help
Go to General Settings, change it and click save.

Note: be careful how you use this function. Don't get in the habit of raising your goal, just because you're close to hitting it or have already passed it. That's great and people want to see you beat it big-time! If you keep raising it, donors will start to wonder why you even have a goal and lose interest. One increase would be the maximum we'd recommend. It's primarily there to lower your goal if you were a little too ambitious and set it too high.

For 1,2,3
Once you get your first donation, you are locked in and can no longer change the goal.

For Standard GivingGrids, make sure you're logged in and go to Settings > Fundraising Goal & Grid Type. This is to do it manually. There's also an automatic feature (on Blank Squares) you can turn off or on in your settings. We recommend you leave it on and let it happen automatically when needed. Then you'll never run out of squares. Anytime 75% of your squares are taken, another ring of squares is added.

• If your GivingGrid is a Blanks Squares grid, there's a big button near the top that says "Add More Squares." Click it and it will add another ring of squares.
• If your GivingGrid is a Preset grid, you simply add a new ring from "Fundraising Goal & Grid Type" in your Settings. After your first donation, you can't add squares the same way.  A new option appears near the bottom of the page, to add individual squares.

For Urgent Help campaigns, make sure you're logged in and go to Settings > Grid Settings and click the Add Squares button. This is to do it manually. There's also an automatic feature you can turn off or on in your settings. We recommend you leave it on and let it happen automatically when needed. Then you'll never run out of squares. Anytime 75% of your squares are taken, another ring of squares is added.

Please note: Once you receive your first donation, you can still add squares, but you cannot delete them.

For Wall of Love, it's all automatic, unless you turn it off in your settings. Anytime 75% of your squares are taken, another ring of squares is added.

You cannot add squares to a 1,2,3 campaign.

This feature is available on Standard GivingGrids, Wall of Love, Urgent Help and 1,2,3.  Make sure you're logged in and go to Settings > Additional Settings > Set Start & End Dates.

This feature is not available with Blaze.

Someone clicks on a square and gets this message:

"This square is currently on hold for another supporter for X MORE MINUTES.  Please pick another square or if this is the square you've got to have, you can check back in a little bit. Maybe they won't take it before their time is up? You can also keep clicking this check again button. Maybe they'll cancel it before their time is up?"

GivingGrid works just like when you buy theatre or event tickets online with reserved seating. When someone clicks on a square we hold it for them for 15 minutes to complete the donation. If they don't complete their donation in 15 minutes or if they click on another square, that square becomes available again.

Yes you can and we encourage it! It adds credibility to your campaign. You do that in Settings > Organization Information.

We recommend only linking to your homepage.

To remove your account, please contact us. Unless there are special circumstances, we cannot delete accounts that are connected to GivingGrids that have had donations. Once someone donates to a campaign, we're obligated to leave that GivingGrid available, so they can view or share their donation. Therefore, the account also needs to be left intact.  

While we do not share specific information as to why an account has been suspended, it could be for many reasons, including but not limited to:

• Originating from a country not currently supported by GivingGrid.
• Suspected fraud.
• The nature of a campaign (i.e., offensive, abusive, making false claims, inappropriate for GivingGrid, etc.).
• Violates our "Terms of Use."

The simple difference between the two is that with a Standard GivingGrid the donor can upload a photo with their donation and with Wall of Love they post a heart and a message with their donation. No photo. Some campaigns work great with photos and other are better without, so you have both options. 

We don't recommend Wall of Love for animal campaigns, because people love uploading photos of their fur kids.

GivingGrid is a free service and our entire income comes from optional tips provided by donors. We do our very best to provide speedy customer support to everyone, but we do have limits. While we rarely reach these limits, we cannot continue to provide support to users who have an excessive amount of customer service requests or are abusive or disrespectful of GivingGrid support personnel.

We hope you understand.

Yes and no. You are welcome to include a mailing address in case someone wants to mail you a check. There are still some people who don't want to donate online. What we don't allow is the direct solicitation encouraging people to donate online elsewhere. In other words, what you can't do is put a link to your website (or other) donation page on your campaign and ask people to go there and donate. It's confusing and why would you want to do that anyway?

Yes we do, but not all countries at this time. We also allow GivingGrids to be set-up using Pounds, Euros, Canadian dollars, Australian dollars and New Zealand dollars via PayPal. Simply choose the currency you want in your payment processing settings during set-up.

Yes, GivingGrids can also be set-up using Pounds, Euros, Canadian dollars, Australian dollars and New Zealand dollars. through PayPal, assuming we offer our service in your country. Simply choose the currency you want in your payment processing settings during set-up.

Any square that doesn't have a photo or name is available. Just click on the available square you want, fill out the short form, click the "Donate" button and you're on your way! 

With our new Fund-icons, you may see a heart, happy face, paw print, flowers or even a company logo. That's what you'd click on to make a donation. Most campaigns also have a donate button.

We use PayPal and Chase for all payment processing on GivingGrid.com. They’re both safe and secure. It’s up to the fundraiser to choose the service best for them or both. You can easily use Visa, MasterCard, Discover or American Express with any of these services. If the fundraiser has chosen PayPal and you have a PayPal account, you can also donate with the money in your account.

We do not accept checks, wire transfers or ACH payments at this time.

Rest assured that GivingGrid.com and the donation payment process through any of our payment processing partners is secure. Secure Sockets Layer (SSL) technology is used by all to make sure your information is safe. 

Your credit card is charged immediately when you successfully complete your donation.

Someone clicks on a square and gets this message:

"This square is currently on hold for another supporter for X MORE MINUTES.  Please pick another square or if this is the square you've got to have, you can check back in a little bit. Maybe they won't take it before their time is up? You can also keep clicking the check again button. Maybe they'll cancel it before their time is up?"

GivingGrid works just like when you buy theatre or event tickets online with reserved seating. When someone clicks on a square we hold it for them for 15 minutes to complete the donation. If they don't complete their donation in 15 minutes or if they click on another square, that square becomes available again.

While the fundraiser will certainly make every effort to reach their fundraising goal, your donation will be provided to the fundraiser even if they don't achieve it. Remember, it's still for a good cause. We also cannot guarantee the fundraiser will use the raised funds in the manner specified.  

We do not charge the fundraiser any fees, so your entire contribution goes to them (minus 3rd party credit card fees).

Our only source of income are optional small extra contributions that donors provide beyond their donation to the fundraiser. We need this funding to help cover all the costs associated with providing this site for free to all the wonderful causes we support. Think of it as a small tip. It will be displayed to you during the donation process as a separate line item, so you can clearly see the small amount we're requesting. You will be given the ability to edit the amount up or down or even make it zero if you don’t think we’re deserving. Hopefully you won’t think that…

The only exception to our no fees policy is on The Rainbow Bridge Memorial. We take 16% from every donation, because unlike all other campaigns, we take care of everything. This includes all marketing, promotion and management of the memorial.