GivingGrid | FAQ

Donor Help

Any square that doesn't have a photo or name is available. Just click on the available square you want, fill out the short form, click the "Donate" button and you're on your way! 

With our new Fund-icons, you may see a heart, happy face, paw print, flowers or even a company logo. That's what you'd click on to make a donation. Most campaigns also have a donate button.

We use PayPal and Chase for all payment processing on They’re both safe and secure. It’s up to the fundraiser to choose the service best for them or both. You can easily use Visa, MasterCard, Discover or American Express with any of these services. If the fundraiser has chosen PayPal and you have a PayPal account, you can also donate with the money in your account.

We do not accept checks, wire transfers or ACH payments at this time.

No you don't. We don't even offer accounts, so you make a donation in about two minutes.
Go back to their campaign and then scroll down the page and look for "About the organization" and click "Email."

Rest assured that and the donation payment process through any of our payment processing partners is secure. Secure Sockets Layer (SSL) technology is used by all to make sure your information is safe. 

Your donation to a US-Based 501(c)3 charitable organization through is 100% tax-deductible to the extent allowed by law. You'll automatically receive an email receipt from the payment processor that meets the IRS requirements for a record of your donation. Donations to personal fundraisers that aren't going to a US-Based 501(c)3 charitable organization are not tax deductible. 
Absolutely and please do! If you're donating on a GivingGrid campaign with preset amounts in the squares, after you click on the square you want and the form comes up, right next to the amount of the square there's a box labeled "Additional Donation." Just enter the additional amount you want to donate and it will automatically be added.
Absolutely and please do! You'll need to do separate donations for each square. Remember, the objective for the nonprofit is to fill all the squares. That's how they'll reach their goal.
Yes you can!  On the donation form, right next to where you enter your name, there's a checkbox that says "Hide my name." If you check the box, instead of your name, it will say "Someone who cares."
No you don't, but you can upload any photo you want. It doesn't have to be of you. It could be your dog or cat, your car or boat, a photo from your favorite vacation or anything else you want. But not to worry, if you don't have the time or just don't want to bother, we'll put your name or whatever you put in the name field on the donation form in your square. If you donate anonymously, it will simply say "Someone who cares."
Sometimes a donation is rejected for little typos or a wrong address.  Be sure to enter the name and billing address (if requested) that's on your credit card statement and be sure you entered the payment info (card number, expiration date and security code) perfectly. If you've tried again and are still having a problem, you might also want to try another credit card or even a different computer.

If all else fails, please don't give up. It's for a good cause, so just click contact us and we'll help you figure it out. 

The only fees charged to the fundraiser on donations are the credit card processing or PayPal fees. Those are about 3% and charged directly by the payment processor. Unlike most other fundraising sites, we do not take a percentage of what you donate. 

The only exception is on The Rainbow Bridge Memorial. We take 16% from every donation, because unlike all other campaigns, we take care of everything. This includes all marketing, promotion and management of the memorial.

Your credit card is charged immediately when you successfully complete your donation.

Someone clicks on a square and gets this message:

"This square is currently on hold for another supporter for X MORE MINUTES.  Please pick another square or if this is the square you've got to have, you can check back in a little bit. Maybe they won't take it before their time is up? You can also keep clicking the check again button. Maybe they'll cancel it before their time is up?"

GivingGrid works just like when you buy theatre or event tickets online with reserved seating. When someone clicks on a square we hold it for them for 15 minutes to complete the donation. If they don't complete their donation in 15 minutes or if they click on another square, that square becomes available again.

While the fundraiser will certainly make every effort to reach their fundraising goal, your donation will be provided to the fundraiser even if they don't achieve it. Remember, it's still for a good cause. We also cannot guarantee the fundraiser will use the raised funds in the manner specified.  

We do not charge the fundraiser any fees, so your entire contribution goes to them (minus 3rd party credit card fees).

Our only source of income are optional small extra contributions that donors provide beyond their donation to the fundraiser. We need this funding to help cover all the costs associated with providing this site for free to all the wonderful causes we support. Think of it as a small tip. It will be displayed to you during the donation process as a separate line item, so you can clearly see the small amount we're requesting. You will be given the ability to edit the amount up or down or even make it zero if you don’t think we’re deserving. Hopefully you won’t think that…

The only exception to our no fees policy is on The Rainbow Bridge Memorial. We take 16% from every donation, because unlike all other campaigns, we take care of everything. This includes all marketing, promotion and management of the memorial.

Only give to people or organizations you know or trust. If you suspect a campaign is making false claims and may be fraudulent, please contact us right away.

Make sure you include the GivingGrid website address and/or the exact name of the campaign, in addition to any proof or supporting information you might have. We take these claims very seriously, but we will not consider or pursue any claims without specific information to support your claim.

After receiving this information, we will normally contact the fundraiser promptly to learn more and ultimately make a determination as to whether or not the campaign is legitimate. If we do not hear back from the fundraiser in a reasonable period of time with a satisfactory response, we will suspend that campaign indefinitely or until such time as we receive a satisfactory reply.

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