We use WePay, PayPal and FrontStream for payment processing on GivingGrid.com. They’re all safe and secure.
WePay is our first choice for nonprofits and the only choice for personal fundraisers, where the funds are going to your own personal or business account. You can sign up and start accepting donations in about one minute.
The primary goal of WePay is to facilitate payments and allow you to retrieve your funds with as little as friction as possible, so we have worked with their staff to create a partnership that allows all involved to excel at this goal.
PayPal is also an option for nonprofits based inside U.S. It's required for nonprofits or personal campaigns without a U.S. bank account.
FrontStream is our payment processor for personal or corporate fundraising campaigns done on behalf of a U.S. based certified 501c3 nonprofit, that you are not directly associated with. It can be used with both GivingGrid and Wall of Love. You choose the nonprofit you're fundraising for from a database of thousands of 501c3 organizations. FrontStream processes all donations and sends them directly to the nonprofit once a month, so you don't need to be involved and all donations remain tax deductible. You only have to worry about making your fundraiser a big success! Frontstream fees are a flat. 4.25%. You can contact their support team directly at email@example.com.
Zero! We don't charge you any fees!
Most other fundraising websites take 5% - 10% of every donation, in addition to credit card fees. That can add up to between 8% - 13% off the donation! That means if a $100 donation is made, as little as $87 makes it to the fundraiser. When it's for a good cause, we just don't think that's right, so unlike those sites, GivingGrid takes no fees from the fundraiser. Zip! The fundraiser only pays third party credit card fees (roughly 3% which can't be avoided), so on that same $100 donation, they get $97. Big difference!
So how does GivingGrid pay for its operating expenses? We apply a unique method where the donor is given the opportunity to add a small contribution for us, in addition to their donation. Think of it as a small tip. If they think we're providing a valuable service, they give us a little something. If not, they also have the option to make it zero and give us nothing. Sound fair?
Simple! The money you raise goes directly into your WePay or PayPal account. From there it's up to you. You can set-up the method by which you'd like the money to get to your bank account with each provider. If fact, with WePay you can arrange to have them automatically transfer the money to your account.
If you're raising money on behalf of a nonprofit organization, FrontStream does the payment processing and all funds raised are sent directly to the nonprofit every 30 days.
It could be because you set a "Start Date" in the future. Go to your Settings and check the Start Date. Settings > Additional Settings > Set Start & End Dates. If that's the problem, just adjust it to today if you want it to show now. You should also make sure you not receiving any error messages, due to missing required fields or incorrect input.
If neither of these things are the problem, send support an email at firstname.lastname@example.org and we'll look into it ASAP and get back to you.
Yes we do! We love personal fundraisers, but only in the USA right now!
We make it really easy for you too with Wall of Love or GivingGrid's blank squares option.
Nope! Not for GivingGrid. Any organization or individual can use GivingGrid to raise funds, but donations are only tax deductible when made to certified 501c3 nonprofits.
GivingGame is only available to certified 501c3 nonprofit organizations.
Yes we can and we have two options:
Sure! First, we highly recommend you head over to Fundraising Central. Fundraising Central is our comprehensive guide to marketing and managing your GivingGrid. It's filled with all kinds of advice and techniques for making your campaign successful and hitting your goal.
Afterwards, if you still have questions, you can reach us at email@example.com.
Yes! Make sure you're logged in and go to Settings > Additional Settings > Run on Your Website and follow the instructions. Everything is synced, so a donation made on your website updates everywhere else. Imagine seeing your beautiful GivingGrid or Wall of Love right on your website! It's magic! One thing to note, if you don't allocate enough space, we'll automatically show a very cool widget. Details are in your settings.
GivingGame cannot run on your website, only in the cloud.
Have no fear, you're the only one that can see those. It's because you're the admin for the account. Here's what everyone else sees.
Make sure you're logged in and go to Settings > Fundraising Goal & Grid Type. Next to your goal above the preview grid, click the edit link. Change your goal in the pop-up and click submit.
For Wall of Love
If you have a goal (it's optional), just go to General Settings, change it and click save.
Note: be careful how you use this function. Don't get in the habit of raising your goal, just because you're close to hitting it or have already passed it. That's great and people want to see you beat it big-time! If you keep raising it, donors will start to wonder why you even have a goal and lose interest. One increase would be the maximum we'd recommend. It's primarily there to lower your goal if you were a little too ambitious and set it too high.
For GivingGrid, make sure you're logged in and go to Settings > Fundraising Goal & Grid Type. This is to do it manually. There's also an automatic feature you can turn off or on in your settings.
For Wall of Love, it's all automatic, unless you turn it off in your settings. Anytime 75% of your squares are taken, another ring of squares is added.
Someone clicks on a square and gets this message:
"This square is currently on hold for another supporter for X MORE MINUTES. Please pick another square or if this is the square you've got to have, you can check back in a little bit. Maybe they won't take it before their time is up? You can also keep clicking this check again button. Maybe they'll cancel it before their time is up?"
GivingGrid works just like when you buy theatre or event tickets online with reserved seating. When someone clicks on a square we hold it for them for 15 minutes to complete the donation. If they don't complete their donation in 15 minutes or if they click on another square, that square becomes available again.
Yes you can and we encourage it! It adds credibility to your campaign. You do that in Settings > Additional Settings > Organization Information.
We recommend only linking to your homepage.
To remove your account, please contact firstname.lastname@example.org. Unless there are special circumstances, we cannot delete accounts that are connected to GivingGrids that have had donations. Once someone donates to a campaign, we're obligated to leave that GivingGrid available, so they can view or share their donation. Therefore, the account also needs to be left intact.
Yes and no. You are welcome to include a mailing address in case someone wants to mail you a check. There are still some people who just don't like donating online. What we don't allow is the direct solicitation from your GivingGrid or WOL for people to donate online elsewhere. In other words, what you can't do is put a link to your website (or other) donation page on your GivingGrid or WOL and ask people to go there and donate. It's confusing and why would you want to do that anyway?
Yes we do! If you're in a country supported by PayPal, you're good! We also allow GivingGrids to be set-up using Pounds or Euros. Simply choose the currency you want in your payment processing settings, after PayPal has been enabled.
At this time, Wall of Love and GivingGame are only available in US.
Yes, GivingGrids can also be set-up using Pounds and Euros through PayPal, assuming it's available in your country. Simply choose the currency you want in your payment processing settings, after PayPal has been enabled.
At this time, Wall of Love is only available in US Dollars.
Didn't find the information you were looking for?
Just shoot an email to email@example.com and we'll get you an answer ASAP.