GivingGrid | FAQ

Donor Help

Any square that doesn't have an image is available. Just click on the available square you want, fill out the short form, click the "Donate" button and you're on your way! 

With our new Fund-icons, you may see a heart, happy face, paw print, flowers or even a company logo. That's what you'd click on to make a donation.

We use PayPal, WePay and FrontStream for all payment processing on GivingGrid.com. They’re all safe and secure. It’s up to the fundraiser to choose the service best for them. You can easily use Visa, MasterCard, Discover or American Express with any of these services. If the fundraiser has chosen PayPal and you have a PayPal account, you can also donate with the money in your account.

We do not accept checks, wire transfers or ACH payments at this time.


No you don't. You can buy a square and make a donation without an account in about two minutes.
Go back to their campaign and then scroll down the page and look for "About the organization" and click "Email."

Rest assured that GivingGrid.com and the donation payment process through any of our payment processing partners is secure. Secure Sockets Layer (SSL) technology is used by all to make sure your information is safe. 

Your donation to a US-Based 501(c)3 charitable organization through GivingGrid.com is 100% tax-deductible to the extent allowed by law. You'll automatically receive an email receipt from the payment processor that meets the IRS requirements for a record of your donation. Donations to personal fundraisers that aren't going to a US-Based 501(c)3 charitable organization are not tax deductible. 
Absolutely and please do! After you click on the square you want, right next to the amount of the square there's a box labeled "Additional Donation." Just put the additional amount you want to donate and it will automatically be added. The amount that shows in your square after your donation will be the total amount. For example, if you choose a $100 square and then add an additional donation of $10, the amount in your square will be $110.
Absolutely and please do! You'll need to do separate donations for each square. Remember, the objective for the nonprofit is to fill all the squares. That's how they'll reach their goal.
Yes you can!  After you click on your square and complete the short form, there's a checkbox near the bottom that says "Keep my donation anonymous." Just check it and we'll automatically insert a beautiful photo of some scenery from somewhere around the world in your box and your name will be nowhere to be found.
No you don't, but you can upload any photo you want. It doesn't have to be of you. It could be your dog or cat, your car or boat, a photo from your favorite vacation or anything else you want. But not to worry, if you don't have the time or just don't want to bother, we'll automatically insert a beautiful photo of some scenery from somewhere around the world in your box, with your name at the bottom.
Sometimes a donation is rejected for little typos or a wrong address.  Be sure to enter the name and billing address (if requested) that's on your credit card statement and be sure you entered the payment info (card number, expiration date and security code) perfectly. If you've tried again and are still having a problem, you might also want to try another credit card or even a different computer.

If all else fails, please don't give up. It's for a good cause, so just email us at custservice@GivingGrid.com and we'll help you figure it out. 


The only fees charged to the fundraiser on donations are the credit card processing or PayPal fees. Unlike most other fundraising sites, we do not take a percentage of what you donate. 

Your credit card is charged immediately when you complete your donation.

Someone clicks on a square and gets this message:

"This square is currently on hold for another supporter for X MORE MINUTES.  Please pick another square or if this is the square you've got to have, you can check back in a little bit. Maybe they won't take it before their time is up? You can also keep clicking this check again button. Maybe they'll cancel it before their time is up?"

GivingGrid works just like when you buy theatre or event tickets online with reserved seating. When someone clicks on a square we hold it for them for 15 minutes to complete the donation. If they don't complete their donation in 15 minutes or if they click on another square, that square becomes available again.

While the fundraiser will certainly make every effort to reach their fundraising goal, your donation will be provided to the fundraiser even if they don't achieve it. Remember, it's still for a good cause. We also cannot guarantee the fundraiser will use the raised funds in the manner specified.  

We do not charge the fundraiser any fees. It's free to them, so your entire contribution goes to them (minus 3rd party credit card fees).

Our only source of income are optional small extra contributions that donors provide beyond their donation to the fundraiser. We need this funding to help cover all the costs associated with providing this site for free to all the wonderful causes we support. Think of it as a small tip. It will be displayed to you during the donation process as a separate line item, so you can clearly see the small amount we're requesting. You will be given the ability to edit the amount up or down, all the way to zero if you don’t think we’re deserving. Hopefully you won’t think that…

Only give to people or organizations you know and trust. If you suspect a campaign is making false claims and may be fraudulent, please contact us right away at CUSTSERVICE@GIVINGGRID.COM.

Make sure you include the GivingGrid website address and/or the exact name of the campaign, in addition to any proof or supporting information you might have. We take these claims very seriously, but we will not consider or pursue any claims without specific information to support your claim.

After receiving this information, we will normally contact the fundraiser promptly to learn more and ultimately make a determination as to whether or not the campaign is legitimate. If we do not hear back from the fundraiser in a reasonable period of time with a satisfactory response, we will suspend that campaign indefinitely or until such time as we receive a satisfactory reply.

Didn't find the information you were looking for?
Just shoot an email to custservice@givinggrid.com and we'll get you an answer ASAP.